Triage Services to Meet the Demands of a 24/7 Operation
Staffed with hospice-experienced Registered Nurses, NorthStar Triage helps provide the 24/7 continuity your patients and families expect. Through technology and innovation, NorthStar Triage nurses become an extension of your agency, providing comfort and relief to your patients and families calling for after-hours or weekend support.
Dispatch Log and Tracking
To ensure the safety of field staff, and to best manage those to be dispatched, NorthStar Triage utilizes a Dispatch Log for tracking important contact points like: when staff was dispatched, and when staff returns. In addition, NorthStar Triage records the reason for dispatch. This information allows us to provide feedback that may help identify opportunities for education.
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Experience makes all the difference.
When your patients are in need—regardless of the time of day or day of the week—experience makes all of the difference. Let NorthStar Triage put more than 30 years of hospice expertise and resources to work for you so your agency can always be there for your patients and families.
HOSPICE TRAINED STAFF: NorthStar Triage Registered Nurses are highly-trained and experienced in telephonic triage and hospice. This expertise allows them to quickly and skillfully assess and care for your patients, and helps alleviate the caller’s anxiety and fear. All NorthStar Triage nurses are employees of the NorthStar Care Community, and not contract labor.
CUSTOM MESSAGING: Using professional voice and scripting, NorthStar Triage becomes an extension of your organization, customizing messaging to ensure transparency to your patients. Your organization will always be identified when calls are answered, ‘You have reached Mary. I am a Registered Nurse, how may I help you…’
LATEST TECHNOLOGY: NorthStar Triage applies the most up-to-date technology to minimize response time and maximize patient satisfaction.
EMR DOCUMENTATION: NorthStar Triage understands the importance of maintaining proper documentation in the patient’s EMR. Therefore, NorthStar Triage staff are trained on multiple EMRs assuring consistent documentation and HIPAA compliance within your system.
CALL RECORDING AND MONITORING: NorthStar Triage records all calls, allowing you the ability to review on demand. To ensure top customer service and skilled triage, NorthStar Triage managers perform random audits on calls. Results are be available upon request.
CALL STATISTICS: All calls are tracked in our system and are available for quality tracking purposes. Reporting measures include, but not limited to: wait times, talk times, and number of calls.