NorthStar Triage - NorthStar Solutions Group

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The NorthStar Care Community—anchored by Hospice of Michigan, a nationally recognized leader in end-of-life care—understands that the needs of patients and families in hospice care does not stop on nights and weekends.

That’s why we’re proud to offer NorthStar Triage, an after-hours and weekend hospice triage service, building on more than 40 years of experience providing the support of a hospice-trained nurse to assure your patients and families always have access to the care they deserve.

Triage Services to Meet the Demands of a 24/7 Operation

Staffed with a team of hospice-experienced Registered Nurses – residing in multiple states – NorthStar Triage helps provide the 24/7 continuity your patients and families expect. Through technology and innovation, NorthStar Triage nurses become an extension of your agency, providing comfort and relief to your patients and families calling for after-hours or weekend support.

Utilizing live dashboards that provide up-to-the minute data, NorthStar Triage works closely with you to identify opportunities to improve operational efficiencies (i.e.: minimizing avoidable calls to better manage staff deployment; productivity, etc.)

Call us at 833-RN-HELLO for more information

Experience makes all the difference.

When your patients are in need—regardless of the time of day or day of the week—experience makes all of the difference. Let NorthStar Triage put more than 40 years of hospice expertise and resources to work for you so your agency can always be there for your patients and families.

HOSPICE TRAINED STAFF: NorthStar Triage Registered Nurses are highly-trained and experienced in telephonic triage and hospice. This expertise allows them to quickly and skillfully assess and care for your patients, and helps alleviate the caller’s anxiety and fear.

CUSTOM MESSAGING: Using professional voice and scripting, NorthStar Triage becomes an extension of your organization, customizing messaging to ensure transparency to your patients. Your organization will always be identified when calls are answered, ‘You have reached Mary. I am a Registered Nurse, how may I help you…’

LATEST TECHNOLOGY: NorthStar Triage applies the most up-to-date technology to minimize response time and maximize patient satisfaction.

EMR DOCUMENTATION: NorthStar Triage understands the importance of maintaining proper documentation in the patient’s EMR. Therefore, NorthStar Triage staff are trained on multiple EHRs assuring consistent documentation and HIPAA compliance within your system.

CALL RECORDING AND MONITORING: NorthStar Triage records all calls, allowing you the ability to review on demand. To ensure top customer service and skilled triage, NorthStar Triage managers perform random audits on calls. Results available upon request.

CALL STATISTICS: All calls are tracked in our system and are available for quality tracking purposes. Reporting measures include, but not limited to: wait times, talk times, and number of calls.